Privacy Policy

From Customers

When you create an account or make a booking, we collect your name, email address, phone number, and payment information. Payment details are processed securely by Stripe and are never stored on our servers.

From Vendors

When you register as a vendor, we collect your business name, contact information, service details, and profile photos. As part of our identity verification process, we also collect a government-issued ID photo and a selfie holding your ID. These verification photos are used solely to confirm your identity and are accessible only to authorized Monarts staff.

Automatically

We collect standard log data including your IP address, browser type, pages visited, and device information to improve our services and ensure platform security.

To create and manage your account and facilitate bookings between customers and vendors.

To verify vendor identities and protect customers from fraudulent listings.

To process payments and send booking confirmations and receipts.

To send service-related communications such as booking updates, reminders, and support responses.

To improve our platform, analyze usage patterns, and develop new features.

To comply with legal obligations and enforce our Terms of Service.

Government-issued ID photos and selfies submitted for vendor verification are stored securely in encrypted cloud storage. These images are only accessible to authorized Monarts administrators for the purpose of verifying your identity.

Verification photos are deleted within 30 days of a final approval or rejection decision. We do not share, sell, or use verification photos for any purpose other than identity verification.

By submitting verification documents, you confirm that you are authorized to provide this information and consent to its use as described in this policy.

We do not sell your personal information to third parties.

We share your information only with: (a) service providers who help us operate the platform such as Stripe for payments, Resend for emails, and Supabase for data storage; (b) other users only to the extent necessary to complete a booking (e.g. your name and contact info shared with the vendor you book); and (c) law enforcement or regulators when required by law.

Vendor public profiles including business name, photos, bio, location, and reviews are visible to all users of the platform.

Account data is retained for as long as your account is active. You may request deletion of your account at any time by contacting us.

Identity verification photos are deleted within 30 days of a final decision.

Booking records may be retained for up to 7 years for legal and accounting purposes.

If you are a California resident, you have the right to: know what personal information we collect and how it is used; request deletion of your personal information; opt out of the sale of your personal information (we do not sell personal information); and not be discriminated against for exercising your privacy rights.

To exercise any of these rights, contact us at privacy@monarts.com. We will respond within 45 days.

We use industry-standard encryption and security practices to protect your data. All data is transmitted over HTTPS and stored in encrypted databases. Access to sensitive data such as verification photos is restricted to authorized personnel only.

While we take security seriously, no system is 100% secure. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze how our platform is used. You can control cookie settings through your browser, but disabling certain cookies may affect platform functionality.

Monarts is not intended for users under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on the platform. Your continued use of Monarts after changes are posted constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: privacy@monarts.com Address: Monarts, LLC — Phoenix, AZ